Privacy Policy

Last Updated: June 26, 2025

At SpinHaven Canada, we are committed to protecting your privacy while you enjoy our social casino platform, where all gameplay uses virtual chips with no real-money transactions. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, mobile apps, or services. By using SpinHaven Canada, you agree to the practices described below. Our goal is to provide a safe, transparent, and enjoyable gaming experience for all players aged 19+ in Canada.

1. Information We Collect

We collect limited information to enhance your experience on our platform, ensuring compliance with Canadian privacy laws and our commitment to responsible gaming. The types of information we collect include:

  • Registration Information: When you sign up, we collect your name, email address, date of birth (to verify you are 19+), and country (defaulted to Canada). This information is used to create and manage your account, provide access to our 10 premium slots, and deliver virtual chip bonuses, such as the 1000 free spins upon registration.
  • Usage Data: We may collect non-personal data, such as your browser type, device type, IP address, and pages visited, to improve site performance and user experience. This data is anonymized and does not identify you personally.
  • Reviews and Feedback: If you submit a review via our review form, we collect your name, review text, and rating. This information is used to display player testimonials and enhance our services, with your consent.
  • Cookies and Tracking: We use cookies to store session information and preferences (e.g., language settings). These are essential for site functionality, such as remembering your login status or tracking virtual chip balances for games like Sweet Bonanza or Zeus vs Hades.

We do not collect financial information, as SpinHaven Canada operates solely with virtual chips, ensuring no real-money transactions occur.

2. How We Use Your Information

Your information is used to provide a seamless and enjoyable social casino experience, tailored to Canadian players. Specific uses include:

  • Account Management: Your name, email, and date of birth are used to create and verify your account, ensuring only players aged 19+ can participate, in line with Canadian regulations.
  • Personalized Experience: We use usage data to optimize gameplay, recommend slots like Starburst or Book of Dead, and ensure our platform runs smoothly on your device.
  • Communication: We may send emails about account updates, new game launches (e.g., Wolf Gold in July 2025), or bonus offers like daily login spins. You can opt out of promotional emails at any time.
  • Site Improvement: Anonymized data helps us analyze trends, such as which slots (e.g., Mega Moolah or Gonzo’s Quest) are most popular, to enhance our offerings.
  • Responsible Gaming: Your age verification data ensures compliance with our 19+ policy, supporting our commitment to safe, entertainment-focused gaming without financial risk.

3. Data Sharing and Third Parties

We prioritize your privacy and do not sell or share your personal information with third parties for marketing purposes. We may share data in the following cases:

  • Service Providers: We work with trusted partners (e.g., hosting providers, analytics tools) to operate our platform. These partners are bound by strict confidentiality agreements and only access anonymized or necessary data to perform services like site hosting or performance monitoring.
  • Legal Compliance: If required by Canadian law or to protect our platform from fraud or abuse, we may disclose information to authorities. For example, we may verify age compliance with regulatory bodies if requested.
  • Game Providers: Non-personal data about gameplay (e.g., spins on Thunderstruck II) may be shared with providers like NetEnt or Microgaming to improve game performance, but this data is anonymized.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption: Data transmitted during registration or review submission is encrypted using SSL to prevent unauthorized access.
  • Secure Storage: Personal information is stored on secure servers compliant with Canadian privacy standards, accessible only to authorized personnel.
  • Regular Audits: We conduct regular security audits to ensure our systems remain robust against potential threats.

While we strive to protect your data, no system is 100% secure. If you suspect a data breach, contact us immediately at support@spinhaven.ca.

5. Your Rights and Choices

As a Canadian user, you have rights under privacy laws like PIPEDA (Personal Information Protection and Electronic Documents Act):

  • Access: You can request a copy of the personal information we hold about you by emailing support@spinhaven.ca.
  • Correction: If your information (e.g., name or email) is incorrect, you can request updates via your account settings or by contacting us.
  • Deletion: You can request deletion of your account and associated data, though we may retain anonymized data for analytics.
  • Opt-Out: You can opt out of promotional emails or disable cookies via your browser settings, though this may affect site functionality (e.g., virtual chip tracking).

To exercise these rights, contact us at support@spinhaven.ca. We will respond within 30 days, as required by Canadian law.

6. Cookies and Tracking

We use cookies to enhance your experience on SpinHaven Canada:

  • Essential Cookies: Required for site functionality, such as maintaining your session or virtual chip balance during gameplay.
  • Analytics Cookies: Collect anonymized data to understand how players interact with slots like Cleopatra or Bonanza, helping us improve the platform.
  • Preference Cookies: Store settings like language or preferred game modes (e.g., Zeus vs Hades mode selection).

You can manage cookies via your browser settings. Disabling essential cookies may limit features like demo slot functionality or bonus tracking.

7. Responsible Gaming and Privacy

SpinHaven Canada is committed to responsible gaming. We collect and verify your date of birth to ensure compliance with our 19+ policy, protecting younger users from accessing our platform. We also provide links to resources like for support with gaming habits. Your data is never used to encourage excessive play, as our platform focuses on entertainment with virtual chips, not real money.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or Canadian privacy laws. If significant changes occur, we will notify you via email or a notice on our website. The updated policy will be effective as of the “Last Updated” date above. Continued use of SpinHaven Canada after updates constitutes acceptance of the revised terms.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

  • Email: support@spinhaven.ca
  • Phone: 1-800-555-1234 (Canada only, 9 AM–5 PM EST)
  • Mail: SpinHaven Canada, 123 Entertainment Way, Toronto, ON M5V 2T6

We’re here to ensure your gaming experience is safe, fun, and respectful of your privacy. For responsible gaming support, visit.